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FREQUENTLY ASKED QUESTIONS
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How do I secure a booking?Complete our information page and someone will be in touch within 24 hours to confirm availability and chat about additional requests, add-ons, or questions. Once we discuss details, you can make the payment on our website. We cannot wait to hear from you!
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Are there any delivery/ set up fees?Delivery and setup are included in the package price! Our service area is within Orlando, Winter Park, and Balwind Park areas. Please inquire for locations outside of that (subject to $75 travel fee).
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What does each Picnic Package Include?Each picnic package includes our Japanese Chabudai custom made tables, Assortment of pillows, Tableware (table runner, napkins, etc.), Candles & Candle Holders, Goblets, Charger Plates or Placemats, Dinner Plates, and Cutlery. ​ ***Food & Beverages are the responsibility of the client. If you pre-order please have it delivered to the event location and we will set-up at no charge. A complimentary bottle of sparkling water will be provided at your table depending on the package.
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What locations are available for booking?The location of your preference within Orlando, Winter Park, and Baldwin Park areas. To travel outside of these areas contact us in advance. There will be an additional traveling fee based on traveled miles.
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Are there travel fees?Yes, we do charge a $75 travel fee anything outside of these areas Orlando, Winter Park, and Baldwin Park.
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How far in advance do I need to book?The sooner the better. If you know the date and time of your event, book and we will call you within 24 hours to complete the details. (Note: Weekends and evening reservations fill up quickly). Please inquire a minimum of 1 week before your event to schedule. Picnics book out 2-3 months in advance so the sooner you book, the better.
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What is your cancellation policy?If something comes up, no worries! We offer our clients the option to reschedule with no additional fees (as long as pre-requested within 72 hours before Picnic). Please note, that we do not offer refunds should you decide to cancel altogether. During rainy season in Florida (June-September) all picnics will be cancelled if the weather is reporting a 50% or higher chance of rain by 1 p.m. the day of your picnic. IF a picnic is scheduled during rainy season, it is highly recommended to have a back-up indoor location or do a morning picnic versus an evening picnic. In the event of rain on the day of your picnic, all food/florals are the responsibility of the client.
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Can I bring food and drinks?Yes, absolutely! We can recommend places to order charcuterie boards, desserts, or sandwiches, and more. We do provide complimentary sparkling water with select packages.
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